Privacy Policy | Pension Pie - Pension Tracing Specialist

Privacy Notice

Introduction

PensionPie.com is a trading name of Pension Pie LTD. Pension Pie LTD is registered in England and Wales (Company number 16298699). Registered office: The Glades, Festival Way, Festival Park, Stoke on Trent, Staffordshire, ST1 5SQ.

This privacy notice explains how Pension Pie LTD will use any personal information we collect about you when you use our services, including the paid Pension Tracing Service or any free pension tracing services we may offer.

What information do we collect about you?

We collect information about you when you engage with us for pension tracing services. This information will relate to your personal and financial circumstances. It may also include special categories of personal data, such as data about your health, if this is necessary for the provision of our services.

We may also collect information when you voluntarily complete client surveys or provide feedback to us.

Information relating to usage of our website PensionPie.com is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We’ll use your information collected from the website to personalise your repeat visits to the site.

Why do we need to collect and use your personal data?

The primary legal basis for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to provide the services that you require from us effectively. Without collecting your personal data, we’d be unable to fulfil our legal and regulatory obligations.

Where special category data is required, we’ll obtain your explicit consent in order to collect and process this information.

How will we use the information about you?

We collect information about you to provide you with the pension tracing services for which you engage us.

Where necessary to deliver the service, your details may be shared with relevant third parties such as pension providers, employers, or authorised professionals assisting in the tracing process.

Who might we share your information with?

If you agree, we may email you about other products or services that we think may be of interest to you.

We won’t share your information for marketing purposes with companies outside our group of companies.

In order to deliver our services to you effectively, we may send your details to third parties such as those that we engage for professional compliance, accountancy, or legal services, as well as product and platform providers.

Where third parties are involved in processing your data, we’ll have a contract in place with them to ensure that the nature and purpose of the processing are clear, that they are subject to a duty of confidence in processing your data, and that they’ll only act in accordance with our written instructions.

We will use appropriate security measures to protect your personal data in transit, including password protection and/or encryption of data where possible.

How long do we keep hold of your information?

In principle, your personal data shouldn’t be held for longer than is required under the terms of our contract for services with you. However, we are subject to regulatory requirements to retain data for specified minimum periods.

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information, please email or write to us using the contact details noted below.

Marketing

We’d like to send you information about our products and services which may be of interest to you. If you’ve agreed to receive marketing information, you may opt out at a later date.

Cookie Policy

We use cookies to track visitor use of PensionPie.com and to compile statistical reports on website activity. For further information, visit allaboutcookies.org.